Visiting: 3nt Istanbul - 1nt Ankara-Salt Lake- 2nt Cappadocia- Flight 1nt Istanbul -2nt Marrakech-Quarzazate-1nt Dades- Tinghir- Todra Gorges-Erfoud-2nt Merzouga-Hassi-Labied-Khamila-Midelt-Ifrane-2nt Fez-Meknes-Rabat- 1nt Casablanca
Istanbul
Day 1: ARRIVAL / ISTANBUL
Welcome to Istanbul! Upon arrival, you will be met and transferred to the hotel according to your chosen category. Accommodation
If your arrival is at Istanbul Airport (IST) our representative will be waiting for you at your departure abroad through gate number 8 with a "Euroriente Travel" sign. If your arrival is at Istanbul Airport (SAW) on the Asian side, our representative will be waiting for you, crossing the pedestrian crossing between column 9 and column 10 with the sign of "Euroriente Travel"
Day 2: ISTANBUL / SULEIMAN THE MAGNIFICENT (B)
Breakfast. Departure to visit the Mosque of Suleiman the Magnificent located on the third hill of Istanbul with one of the most well-known panoramic views of the city, by order of Sultan Suleiman the Magnificent was built by the famous imperial architect Sinan. After the visit Free time to discover the city on your own. or optionally hire a full day visit to the Historical part of Istanbul where you can see Hagia Sophia (exterior) culmination of Byzantine art, and the pearl of Istanbul, the famous Topkapi Palace, residence of the Ottoman sultans for four centuries, Enjoy a typical lunch in a local restaurant in the Sultanahmet area, Contemplate the Blue Mosque, a prodigy of harmony, proportion and elegance; and the Hippodrome that preserves the Obelisk of Theodosius, the Serpentine Column, the Fountain of Emperor William and the Egyptian Obelisk, at the end of the afternoon visit the famous Grand Bazaar where we will enjoy free time to get lost among its 4 thousand shops. Accommodation
Day 3: ISTANBUL / BOSPHORUS WALK / SPICE BAZAAR (B)
Breakfast. Departure for one of the most famous activities in Istanbul, a boat trip on the Bosphorus, the canal that separates Europe and Asia. During this journey you will appreciate the palaces of the Sultans, old and typical wooden houses and enjoy history in a different way. Next, we will make one of the star visits, the spice bazaar, established by the Ottomans 5 centuries ago and used since then. Our Included visit ends at the bazaar where you can enjoy its atmosphere and variety of shops. In the afternoon you can optionally visit with lunch to the Asian side of the city visiting the palace of "Beylerbey" located on the Asian side of the Bosphorus. Former summer residence of the sultans of the Ottoman Empire, we will also be able to contemplate the famous Bosphorus suspension bridge that connects the European part with the Asian part of the city, after lunch we will visit the underrated district of Üsküdar located on the Asian side and then head to the Camlica Hill, one of the city's seven hills and the highest point in Istanbul. At 268 meters above sea level, Camlica Hill offers panoramic views of both sides of the city. At the end of the day return to the Hotel. Accommodation
Ankara
Day 4: ISTANBUL / ANKARA (B-D)
Breakfast Departure en route to Ankara passing through the Bolu Mountains, After arrival we will take a panoramic tour with our coach to the capital of the Turkish Republic and the second most populous city of Turkey (Ankara), a modern and cosmopolitan city steeped in history and ancient culture. Visit the Anitkabir Mausoleum, symbol of Ankara, as it is the place where the founder of the Turkish Republic lies. At the end of the afternoon Arrival at our hotel Dinner and Overnight.
Cappadocia
Day 5: ANKARA / CAPPADOCIA (B - D)
Breakfast. Departure to Cappadocia. On route we will see the second largest lake in Turkey, The Salt Lake and a 13th century caravanserai (medieval inn) Arrival in Cappadocia. Optionally you can hire a Cappadocia Jeep Safari tour, one of the most exciting adventures in Cappadocia that will allow you to explore the region in an all-terrain vehicle, where you can reach unique landscapes of the formations and valleys of this region. Dinner and overnight
Day 6: CAPPADOCIA (B-D)
Breakfast at the hotel. Visit of this fascinating region and original landscape, formed by the lava spewed by the Erciyes and Hasan volcanoes 3 million years ago. We will visit the Göreme Valley, an incredible Byzantine monastic complex made up of rock-cut churches with beautiful frescoes. Next, we will visit the Avcilar Valley and Gόvercinlik where you can admire the best view of the volcanic forms called "fairy chimneys" We will visit the typical workshops of carpets and stones of Onyx and Turquoise. Dinner and Accommodation.
Istanbul
Day 7: CAPPADOCIA / FLIGHT / ISTANBUL (B)
Breakfast at the hotel. At the scheduled time transfer to the airport in Cappadocia to board a domestic flight included to Istanbul. Arrival and transfer to the hotel. Accommodation. (Pickup will be 3 hours before the domestic flight time, the exact time will be confirmed through your assistant at destination).
Marrakech
Day 8: ISTANBUL/MARRAKECH (B/D)
Breakfast and at the indicated time transfer to the airport to board international flight Not included bound for Marrakech, upon arrival, you will be met and transferred to the hotel according to your chosen category. Dinner and overnight.
Day 9: MARRAKECH / CITY TOUR (B - D)
Breakfast at the hotel. Marrakech City Tour, The visit begins at the Menara Gardens; in the center of which is a 12th century pond. The majestic minaret of Koutoubia. Visit the Palace, the Bay, and the Berber Pharmacy. The visit ends at the Plaza de Yemaa el Fna, declared a World Heritage Site. Free afternoon. Dinner and overnight at the hotel.
Dades
Day 10: MARRAKECH / QUARZAZATE / DADES (B-D)
Breakfast at the hotel and departure to the high atlas mountains via the Tichka cabbage, the path changes our landscapes From the green fort of the valleys, to the red ochre of the Col de Tizi until we reach Ouarzazate free time for lunch and then to Kelaa of the Mgouna, a famous little village where a kind of rose of excellent aroma is grown, to travel "The Route of the Kasbahs". This is the name given to a series of fortresses in the south of the High Atlas. Built in adobe with crenellated towers and raw brick ornaments, they are sometimes authentic fortified villages. They are located in a spectacular landscape in which the desert and the mountains meet, combining all the shades of ochre and red. If the ancient Kasbahs seduce with their power of evocation, the landscape is moving with the strength of its contrasts, its luminosity and silence. This route is one of the most attractive and sought-after in Morocco. Dinner and overnight.
Merzouga
Day 11: DADES / TINGHIR / TODRA GORGES / ERFOUD / MERZOUGA (B - D)
Breakfast at the hotel and departure to Tinghir where one of the most beautiful natural sites of the trip is located, the Todra Gorges, The Todra River, to save the mountain has built by erosion a narrow gorge with vertical walls more than 300 meters high, a paradise for climbers. We will enter the interior of the gorge. We continue towards Erfoud, the road is getting harder and harder. The towns through which we are passing are becoming more and more authentic. We enter the domain of the desert people. Visit a fossil extraction center, it seems incredible how much aquatic life existed in the Quaternary on this place. Arrival and by 4X4 we head towards the Dunes of Merzouga. Free time, installation in the camp or in the lodge, dinner and accommodation.
Day 12: MERZOUGA / HASSI LABIED / KHAMLIA / MERZOUGA (B - D)
After breakfast, at 4×4 we will begin our discovery of the surroundings of the Erg Chebbi dunes, a desert region populated by sand, walking the tracks of the old Dakar rally, we will discover how and where the nomads of the area live and we will share a tea with a family, wild oases in the middle of nowhere, spectacular landscapes, small villages and desert settlements, palm groves. Stop at the village of Hassi Labied, for a walk in the palm grove and orchard. In this space we can discover a genius example of irrigation through ditches and water conduction with the Khetarra system. The inevitable visit to the village of Khamlía, of great historical and cultural importance, of slave ancestors originally from black Africa. Return to Merzouga by camel we climb the dunes to contemplate the sunset show. Dinner and overnight in Merzouga.
Fez
Day 13: MERZOUGA / MIDELT / IFRANE / FEZ (B - D)
Breakfast and departure to Fez, we will visit Rissani, a town that has a very curious souk that overflows with life and authenticity and we will cross the Gorges and the Ziz Valley. Continue to Fez. En route we will cross the cedar forest of Azrou and visit the village of Ifrane, known as the "Moroccan Switzerland" for the architecture of its houses and for being one of the most exclusive ski destinations in the country. Arrival in Fes in the late afternoon, Dinner and overnight.
Day 14: FEZ (B-D)
Breakfast at the hotel, departure to discover Fez, the oldest imperial city in Morocco. Founded in 808, it was the capital of the kingdom several times. The labyrinth of streets of the preserved medieval city (called Fez el-Bali) is considered the largest urban area in the world where cars cannot circulate. It transports us to a completely different world. There are two more parts of the great city of Fes besides the medina. The thirteenth-century city (Fez el-Jedid) and the Ville Nouvelle (where the business center is located, with modern roads, hotels and restaurants). The most outstanding places in Fez are, without a doubt, the medina, the souks (markets), the area where the leather tanners are, the Royal Palace, the Mellah (old Jewish quarter) and the oldest university in the world. Visit of the Koranic Medrasa dating back to the time of the Marinids, we will also visit the exteriors of the Karaouine mosque and the Mausoleum of Moulay Idris founder of the city, the visit ends by visiting different craft workshops and bazaars of the old medina, return to the hotel, dinner and overnight.
Casablanca
Day 15: FES / MEKNES / RABAT / CASABLANCA (B-D)
Breakfast at the hotel and drive to the city of Meknes. Panoramic tour of this Imperial city starting with its walls, with its magnificent gates such as: Bab el Mansur, the Agdal pond and Bab Lahdim square. Brief tour of the city walls. Continue through fertile valleys until you reach the imperial city of Rabat. Your panoramic tour begins at the exterior of the Royal Palace, "Dar el Makhzen". Continuation to the Mausoleum of Mohamed V, the unfinished Mosque, the Tower of Hassan. Free time for lunch and then head to Casablanca, dinner and overnight.
Day 16: CASABLANCA / AIRPORT (B)
Breakfast at the hotel. and at the indicated time transfer to the airport. End of services
Turkiye:
Morocco:
Turkiye:
NOTE:
If your international arrival/departure flights are to the Asian airport SAW, you will have to add "SAW Transfer Supplement" in your booking process.
Morocco:
OBRIGATÓRIO: ADICIONAR NO COMENTE COM O FORNECEDOR INFORMAÇÕES DE CHEGADA E PARTIDA INTERNACIONAL DE VÔO.
Caso os dados do voo de chegada/partida não sejam enviados no prazo de 15 dias após o início do circuito, os serviços de transfer aeroporto/hotel/aeroporto não são garantidos.
INFORMAÇÃO IMPORTANTE:
Chegada em Turquia:
Durante o transfer de chegada ao Aeroporto de Istambul (IST) nosso representante estará esperando por você na sua partida no portão número 8 com a placa "EURORIENTE TRAVEL" / ou seus nomes. Se a sua chegada for no aeroporto de Istambul (SAW no lado asiático), o nosso representante estará à sua espera no momento da partida, atravessando a passagem pedonal entre a coluna 9 e a coluna 10 com a placa “EURORIENTE TRAVEL”. Durante o transfer de chegada, caso você não possa encontrar nosso representante devido ao grande trânsito no aeroporto, atraso na coleta de bagagem ou outros problemas, deverá entrar em contato conosco pelo número de emergência 24 horas por dia, 7 dias por semana: +90 539 657 5098 WhatsApp/ligação, e que maneira que podemos facilitar sua reunião.
Os transferes aeroporto/hotel/aeroporto são realizados por pessoal local, pelo que não são garantidos em espanhol (transferes de chegada e partida ou transferes para voos incluídos no seu circuito), para qualquer problema ou necessidade contacte o seu assistente que fala espanhol ou o número de emergência por favor . A equipe terá prazer em ajudá-lo.
Contactos e informações turísticas:
Um dia antes da sua chegada em Istambul, um representante local entrará em contato via WhatsApp para lhe dar detalhes sobre sua chegada e agendar uma reunião no lobby do hotel, onde você será informado sobre recomendações gerais de viagem, horários confirmados para visitas, nome do seu orientar e poderá esclarecer quaisquer dúvidas ou questionamentos. O atendente enviará as informações sobre horários e ordem de visitas através do WhatsApp. Caso não receba qualquer comunicação, por favor contacte-nos através do número de emergência.
Notas importantes:
Caso os dados do voo de chegada/partida não sejam enviados no prazo de 15 dias após o início do circuito, os serviços de transfer aeroporto/hotel/aeroporto não serão garantidos.
A ordem do itinerário poderá ser alterada, sem aviso prévio, por razões climáticas ou operacionais, mantendo sempre o mesmo conteúdo do programa, incluindo alterações na ordem de visitas por razões operacionais, localização de hotéis, horários de abertura e encerramento de monumentos ou lugares.
A saída do circuito para Ancara é sempre às segundas e quintas-feiras, a ordem das noites em Istambul pode ser variada, podendo ser pré/ou pós-circuito dependendo do dia da sua chegada a Istambul.
Os trechos aéreos internos incluídos em nossos circuitos têm limitação de bagagem de 15 kg/pessoa (o custo derivado do excesso de bagagem deverá ser assumido diretamente pelos clientes no momento do check-in junto à companhia aérea). Caso necessário, o passageiro poderá deixar a bagagem no hotel do circuito desde que retorne ao mesmo hotel (custo variável dependendo do hotel assumido pelo passageiro), verifique com o assistente o hotel de retorno.
Os hotéis finais (dos previstos indicados) serão informados cerca de 10 dias antes da partida. Euroriente Travel não aceitará Mudança de hotel assim que o(s) passageiro(s) chegar(em) ao destino.
Se precisar de ajuda com o seu quarto, por favor contacte a recepção do hotel para que possam resolver o problema o mais rapidamente possível. Se necessário, contacte o seu assistente no destino. Como regra geral, a terceira cama nos quartos triplos não terá o mesmo tamanho e conforto.
Para saídas de excursões em grupo antes do horário de funcionamento do restaurante do hotel, o café da manhã será para viagem em uma caixa de café da manhã.
Se você deseja contratar excursões opcionais para completar sua viagem com as melhores experiências, seu assistente irá informá-lo e você poderá adquiri-las através dele.
Não é permitida a contratação de atividades opcionais externas à Euroriente Travel nos nossos circuitos, resultando na perda dos serviços já contratados.
Devido à alta densidade populacional e de tráfego na cidade de Istambul, poderá haver atrasos nos traslados e recolhimentos do aeroporto para os passeios. Pedimos sua compreensão e paciência. ou emergências 24 horas por dia, 7 dias por semana: +90 539 657 5098 WhatsApp/ligação.
A Euroriente Travel não será responsável por objetos ou bens materiais perdidos ou esquecidos pelo passageiro durante o circuito, nem será responsável em caso de deterioração ou danos em objetos ou bens materiais.
Os serviços prestados pela Euroriente Travel são terrestres (incluindo, se o circuito o indicar, segmento aéreo/ferry/cruzeiro operado pelas correspondentes companhias de linha regular). Começam no momento em que o cliente recebe o primeiro serviço agendado da nossa empresa (sempre após trâmites fronteiriços e aduaneiros) e terminam no momento em que o cliente recebe o último serviço agendado (transfer, café da manhã ou o que corresponder de acordo com o pacote adquirido). ). Euroriente Travel não se responsabiliza pelas consequências ou circunstâncias derivadas de serviços não prestados pela nossa empresa (problemas aéreos, deterioração ou perda de bagagem em voos, problemas alfandegários/fronteiriços ou documentais).
Indicações:
Você deve chegar ao lobby pontualmente no horário confirmado pelo assistente para a saída do passeio, e estar atento para receber seu guia. Caso não encontre o guia, entre em contato com urgência com seu assistente ou número de emergência. Você está em um passeio acompanhado por um guia que fala espanhol, o guia estará com o grupo durante o circuito e será seu principal ponto de contato. Quando você estiver em Istambul, poderá ter guias diferentes dependendo do dia da sua visita. Assim que sairmos de Istambul com destino a Ancara (circuito pelo interior do país), você terá o mesmo guia para o resto da viagem.
Para retiradas nas manhãs de visitas em Istambul, nossa equipe de guias/assistentes fala espanhol e inglês, são organizados e distribuídos de acordo com a localização dos hotéis, portanto você será buscado por um deles e levado para o ponto de encontro na zona histórica, onde o seu guia de língua espanhola irá encontrá-lo e ao resto do grupo para iniciar as visitas. Desta forma minimizamos o tempo de viagem desde o seu hotel até ao ponto de partida da atividade.
A sessão expirou. Estamos continuamente atualizando nossas ofertas e voos, continuamos conosco para ter novas ofertas
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In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (the "Law"), the company called "CENTRO DE NEGOCIOS LOS PORTALES S.A. DE C.V.," with its registered address at Avenida Coba, Manzana 10, Lote 82, Super Manzana 3, Edificio Coba, Local 1, Benito Juarez, Cancún 77500, operating under the trade name Travel Portal and its website https://travelportal.com.mx, responsible for the use and protection of your Personal Data, hereby informs you of the following:
Your data will be collected and processed in accordance with the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility, as stipulated by the aforementioned Law.
For what purposes will we use your Personal Data?
The Personal Data we collect from you will be used for the following purposes necessary for the development of our services:
Primary purposes:
- Contact and identify you.
- Provision of online sales services for tourism products and vacation packages.
- Purchase of vacation packages.
- To arrange travel through our website in an easy, fast, convenient, and secure manner.
- To inform you about the status of your reservations and purchases of vacation packages.
- Offer our tourism services.
- Online assistance for our services through online tools or by phone.
- To bill and collect for our services.
- Evaluate the quality of our services.
- Address your opinions, complaints, and suggestions.
- Contact you via telephone, email, regular mail, and any other means regarding informational and promotional purposes of the company.
Secondary purposes:
Additionally, we will use your personal information for the following purposes that are not necessary for the requested service but will help us provide you with better assistance:
- To facilitate the use of our website.
- Development of our services.
- Evaluate the quality of our services.
- Promotion and marketing of products and services.
- Internal statistics.
- Statistical and internal analysis purposes.
What Personal Data will we use for these purposes?
To achieve the purposes described in this Privacy Notice, the information requested from the user on the website includes the following:
- Identification data, such as Full Name (Official Identification with Photograph), Date of Birth, Age, Photograph, Landline or Mobile Phone Number (personal), Address (personal and fiscal), the image of the cardholder when entering Viagenza’s facilities through video surveillance cameras and security, email, marital status, Federal Taxpayer Registry (RFC), Unique Population Registry Code (CURP), and interbank key, if applicable.
- For the online purchasing service, we request credit card or debit card data, which include: Full Name, Card Number, Security Code, and Expiration Date. According to articles 8, 10, and 37 of the Law, these data are not considered as requiring explicit consent for use.
At Travel Portal, we do not handle or request sensitive Personal Data. Sensitive Personal Data is understood to be data that affects the most intimate sphere of the individual, or whose improper use could give rise to discrimination or pose a serious risk to the individual. In particular, sensitive data includes information that may reveal aspects such as racial or ethnic origin, current and future health status, genetic information, religious, philosophical, and moral beliefs, union membership, political opinions, sexual preferences.
Security Measures and Liability Limits
We are committed to offering security and confidentiality for the data you provide us when contracting an online service. Therefore, we have a secure server under the SSL (Secure Socket Layer) protocol, which encrypts the information for your protection. Once we receive your data transmission, we make reasonable efforts to ensure its security on our systems. However, we cannot guarantee total security for information transmissions over the Internet due to external violations of our software and firewalls, so data transmission via the Internet is at your own risk.
Social Media
Social media platforms like Facebook®, Facebook Messenger®, YouTube®, Pinterest®, Instagram®, Google+®, Tumblr®, Snapchat®, Reddit®, Vine®, WeChat®, Skype®, Line®, Qzone®, QQ®, Weibo®, Telegram®, Twitter®, LinkedIn®, WhatsApp®, and any others that are available serve as a communication and interconnection platform among users of different digital platforms. These platforms are not the responsibility of Travel Portal and are therefore not covered by this Privacy Notice.
The information provided on social media platforms in which Travel Portal participates as a user does not constitute or form part of Personal Data subject to protection under this Privacy Notice; it is the responsibility of the platform’s company and the user who publishes it.
With whom do we share your personal information and for what purposes?
We inform you that your Personal Data is shared, within the country, with the following individuals, companies, organizations, and authorities other than us, for the following purposes:
| Recipient of personal data | Country (optional) | Purpose of the transfer.
| External consultants. Who are they? | United Mexican States | Consultation regarding best practices in customer service and the optimization of quality and internal organization controls.
| Local, state, and federal authorities, as well as public entities such as the Ministry of Finance and Public Credit, INFONAVIT, IMSS, and those indicated by law. | United Mexican States | Compliance with tax obligations, notifications, requests, judicial documents, and those indicated by law.
It is important to note that third parties to whom your personal data are transferred will be bound by the terms of this Privacy Notice and will comply with the corresponding security and confidentiality measures.
I consent and authorize the processing and transfer of my Personal Data as provided in this Privacy Notice.
I do not consent and authorize the processing and transfer of my Personal Data as provided in this Privacy Notice.
_____________________________
If you do not express your refusal for such transfers, we will understand that you have granted your implicit consent.
What are the rights of the Personal Data Owner?
In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, effective from January 6, 2012, as the owner of Personal Data, you have the right to exercise the rights of access, rectification, cancellation, and opposition, known as "ARCO Rights" (provided they are legally applicable). Additionally, you can revoke your consent for the processing of your Personal Data at any time or limit their use or disclosure. The procedure for you to exercise your ARCO rights and revoke the consent granted to Travel Portal for the management of your personal data is through the following email: travelportal@travelportal.com.mx.
The aforementioned rights are exercised through the respective request submitted through the aforementioned email and should include necessary details such as your name, address, or other means of notification in relation to the case.
We will respond to your request within a maximum of 15 business days and will inform you of its outcome. Travel Portal advises users to update their data whenever it changes to provide better service.
How can you access, rectify, or cancel your Personal Data, or object to its use?
You have the right to know what Personal Data we have about you, why we use it, and the conditions under which we use it (Access). It is also your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification). You can request the deletion of your data from our records or databases when you believe that it is not being used in accordance with the principles, duties, and obligations provided by the law (Cancellation). You also have the right to object to the use of your Personal Data for specific purposes (
Objection). These rights are known as ARCO rights.
How can you revoke your consent for the use of your Personal Data?
You can revoke the consent you have granted for the processing of your Personal Data. However, it is important to note that we may not be able to fulfill your request or cease using your Personal Data immediately in all cases, as there may be a legal obligation requiring us to continue processing your Personal Data. You should also consider that, for certain purposes, revoking your consent may result in us being unable to provide you with the service you requested or in the termination of your relationship with us.
To revoke your consent, you must submit your request in person at our offices.
The revocation of consent can be done at any time, and it does not have retroactive effects. To start the revocation process, you must clearly indicate in writing to the addresses provided or by email to travelportal@travelportal.com.mx which consent you wish to revoke. The written and/or electronic request for access, rectification, cancellation, or objection must contain the following:
1. The full name of the owner and address or other means for notification of the response to the request.
2. Documents proving the owner’s identity or, where appropriate, legal representation.
3. A clear and precise description of the Personal Data for which you seek to exercise any of the aforementioned rights.
4. Any other element or document that facilitates the location of the Personal Data.
5. In the case of requests for rectification, the owner must indicate the modifications to be made and provide supporting documentation.
Travel Portal will notify the owner within fifteen business days, counted from the date the request for access, rectification, cancellation, or objection is received, of the determination made. If the request is granted, it will be implemented within fifteen business days following the date on which the response is communicated. In the case of requests for access to Personal Data, delivery will proceed upon the owner’s identity verification or that of their legal representative, as appropriate. The aforementioned deadlines may be extended once, provided that the circumstances justify it.
The obligation to provide access to the information will be considered fulfilled when the Personal Data is made available to the owner or through the issuance of simple copies, electronic documents, or any other means provided by Travel Portal.
If the owner requests access to data from a person they presume is the responsible party and this turns out not to be the case, it will be sufficient to inform the owner of this through any printed (letter of non-acceptance) or electronic (email, optical media, etc.) means, in order to consider the request fulfilled.
Travel Portal may deny access to Personal Data, or the rectification, cancellation, or objection to the processing of such data in the following cases:
1. When the requester is not the owner of the Personal Data, and the legal representative is not duly accredited.
2. When the Personal Data of the requester is not in our database.
3. When the rights of a third party are affected.
4. When there is a legal impediment, or the resolution of a competent authority restricts access to the Personal Data or does not allow rectification, cancellation, or objection.
5. When rectification, cancellation, or objection has already been carried out.
The denial mentioned above may be partial. In such cases, Travel Portal will perform the required access, rectification, cancellation, or objection.
In all the above cases, Travel Portal must inform the reason for its decision and communicate it to the owner or, if applicable, to the legal representative within the deadlines set for that purpose, through the same means by which the request was made, and provide any pertinent evidence.
Travel Portal is not obliged to cancel Personal Data when:
1. It refers to parts of a private, social, or administrative contract and is necessary for its development and fulfillment.
2. It must be processed in compliance with a legal obligation.
3. It hinders judicial or administrative actions related to tax obligations, the investigation and prosecution of crimes, or the enforcement of administrative sanctions.
4. It is necessary to protect the legally protected interests of the owner.
5. It is necessary to perform an action in the public interest.
6. It is necessary to comply with a legal obligation acquired by the owner.
If the cancellation is appropriate, Travel Portal will establish a blocking period for the sole purpose of determining possible responsibilities related to its processing, until the legal or contractual prescription period, and notify the owner or their legal representative of this in the response to the cancellation request issued within twenty business days. After the blocking period, the corresponding deletion will be carried out.
The blocking period will last until the corresponding legal or contractual prescription period.
How can you limit the use or disclosure of your personal information?
To limit the use and disclosure of your personal information, you have the following options:
1. Register with the Public Registry to Avoid Advertising, which is managed by the Federal Consumer Protection Agency, so that your Personal Data is not used to receive advertising or promotions from companies of goods or services. These will be sent to you and to the contacts registered for that purpose. You can modify this indication at any time by sending an email to travelportal@travelportal.com.mx.
Use of Tracking Technologies on Our Website
On our website, we may use cookies, web beacons, and similar technological elements to collect information such as (a) your browser type and operating system; (b) the internet pages you visit; (c) the links you follow; (d) your IP address; (e) the sites you visited before entering ours; (f) user recognition; (g) detection of highlighted information; and (h) measurement of certain traffic parameters. The "Help" section in the toolbar of most browsers will tell you how to prevent new cookies, how to make the browser notify you when you receive a new cookie, or how to disable all cookies.
A cookie is a small file that a web server sends to your computer, which is stored on your hard drive. When you revisit our website, we can use the information stored in the cookie, such as your preferences, to make it easier for you to use our website. Cookies do not allow us to know your personal identity, and this will only happen if you choose to provide it to us. Most cookies expire after a specified period of time, and you can delete them at any time. You can configure your browser to alert you each time you receive a cookie, allowing you to accept or reject them.
How do we use cookies at Travel Portal?
We use session or temporary cookies, which remain in your browser’s cookie file during your visit to our website, as well as persistent cookies for repeated visits. Both types perform the following main functions:
- Personalized experience:
Cookies help us differentiate one user from another when they visit the website and allow interaction with various features of our platform. The following points depend on cookies:
- Remembering the country and language.
- Selection of preferred tours.
- Viewing specific search history and previously visited destinations.
- Notifications about tours that may be of interest.
- Analytical projections:
They assist in a better analysis to optimize our website by anonymously tracking the links and features that are used most frequently. The information is captured to create anonymous statistics used to identify areas for improvement and successful aspects of the website. Cookies play an important role in providing an optimal experience on the site.
How can you manage the use of cookies?
You can decide not to allow cookies to be stored in
your browser, but you should be aware that some of the website’s key features will not be available. Basic searches will continue to work correctly.
To avoid using cookies, you can modify your browser settings to receive notifications each time cookies are used or to completely block storage. You can also choose to delete cookies that are already stored. The settings depend on the browser you use. You can easily find this option in the "Help" section.
If cookies are necessary for the functionality of the Travel Portal website, consent for their use is not required. Cookies expire after leaving the main Travel Portal website. However, persistent or third-party cookies require consent for selections and preferences made on the site. By selecting "Accept Cookies," you declare your approval for their use.
OUR COOKIES
They are essential for the user to navigate the site and use all the functions.
THIRD-PARTY COOKIES
They are imposed by an organization external to the website visited by the user. They are mainly managed by the marketing or data analysis department.
SESSION COOKIES
They are temporary and stored in the user’s browser until they stop using it. That’s when cookies are completely deleted.
PERSISTENT COOKIES
Cookies are deleted when the browser is closed. They are necessary to remember the user’s preferred settings and provide them automatically.
Website Disclaimer
Our website may contain links or links to external websites that do not correspond to Travel Portal and, therefore, have no connection with us.
The Personal Data that you provide through these portals or websites that are not covered by this Privacy Notice, and their processing, are not the responsibility of Travel Portal.
We recommend reviewing and reading the privacy policies and terms of use of such external websites before using them.
How can you stay informed about changes to this Privacy Notice?
This Privacy Notice may undergo modifications, changes, or updates due to new legal requirements, our own needs for the products or services we offer, our privacy practices, or changes in our business model.
We reserve the right to change this Privacy Notice at any time at the discretion of our administrators.
If you use the services on any of the Travel Portal sites, it means you have read, understood, and agreed to the terms mentioned above. If you do not expressly object to this notice and its updates, it will be understood that you have given your tacit consent.
End of Privacy Notice.